January Grand Vacations Award Winners


Breckenridge Grand Vacations is proud to award our employees for providing outstanding service to all of our owners and guests.

 

Take a look at our most recent winners!

 

Meg Cotter – GTL Front Desk

(Nominated by owner):  We had a great experience with Meg at the front desk.  Our daughter was sick, we needed housekeeping items and our dryer wasn’t working correctly.  She called us back and made sure she followed up until everything was complete.  Really appreciated!

 

Amy Leary – Accounts Receivable Management

(Nominated by owner):  Amy went above and beyond in assisting us in getting our payment for our timeshare paid correctly after the payment had been returned to us by the postal service.  I was in a panic and she quickly and efficiently came up with a solution to assist us.  She is great!

 

Jenna Lowery – Owner Support

(Nominated by owners):  I called in December to see about what I thought would be a very involved Interval trade.  I spoke with Jenna and she worked it out wonderfully.  I’m sure it wasn’t easy, like almost all of the BGV people we’ve dealt with over the years, she was friendly, kind and super-efficient.  You’re lucky to have her in your department.  Please thank her for us.

 

Jay Nguyen – Owner Support

(Nominated by owner):  I have substantial hearing loss and must frequently ask anyone I speak with over the telephone to repeat, speak slowly, use different words, etc. so that I can understand.  Jay accommodated my needs without hesitation or frustration.  Most people I deal with over the phone are not so helpful.  Jay explained the reservation process and identified available weeks, resolving several questions and leaving us feeling well served.  BGV is well served by Jay. We hope these comments will assist you in giving him the recognition he deserves.

 

Hayden van Andel – Owner Support

(Nominated by guest):  I want to recognize the excellent customer service provided me by Hayden.  I am very appreciative of the way my reservation issues were resolved for our upcoming July stay.  Hayden was very kind, understanding, patient, and a very good listener.  He never lost his cool, even when I lost mine.  Hayden should be commended for the manner in which we handled this situation, which took up a lot of his time.  Thank you, Hayden, for working with me to resolve this issue to a happy place!

 

Andy Waugh – Owner Support

(Nominated by son of owners):  I want to compliment Andy on the service he provided.  Andy got us set up with bonus time for tonight at GTL, and I want to make sure you know that you have a great employee on your hands.  I have never dealt with customer service representatives who are so kind and accommodating.

 

If you have received outstanding service from one of our employees and think they should be recognized, nominate them for an award here!

 

For past GVA Winners, click here!

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PO Box 6879 | 100 S. Main Street | Breckenridge, CO 80424 | 866-423-6974