February Grand Vacations Award Winners


Breckenridge Grand Vacations is proud to award our employees for providing outstanding service to all of our owners and guests.

 

Take a look at our most recent winners!

 

Felipe Calvillo – GL7 Engineering

Mike Vazquez – GL7 Engineering

These workers were positive, cheerful, on task, knowledgeable and efficient.  They solved the problems promptly.  In a day and age when help usually comes with lethargy and often “attitude,” we experienced an unusual and positive response.  As a retired 25-year employee of Walt Disney World, where service is the Gold Standard, I wanted to compliment these men and hope that you will do that as well.

 

Sandra Cummons – Owner Relations

I’ve been an even-year GTL owner since 2002.  Recently I sent an email to your stuff trying to understand the value of renting a week in December vs. January - March.  I had been extremely disappointed that I could not get a week in the “real” red season, January – March, and I wanted to evaluate my options and really didn’t want to put up my unit for trade.  I promptly received a response from Sandra who provided a spot-on analysis.  I then mentioned my frustrations with I.I., primarily around comparable unit exchange quality. Sandra responded back and told me that owners sometimes cancel their week and she would be on the lookout for me.  I was impressed that given the number of owners, phone calls, etc. with which she comes in contact daily, that I could get that personal touch.  Within a week, she found a week for us at the end of January, and I’m quite excited about that.  It’s really great when a person listens, treats you as a valued owner and goes the extra mile to help.  I wanted to bring this to your attention and let you know that you are lucky to have valuable employees, who expend that extra effort, to improve the GTL ownership experience. 

 

Angela Perkes – Owner Relations

I am writing this to tell you how wonderful Angela was in working to solve our problem today. She is going to work with us to make sure we are not "homeless" for one day in July. She suggested talking to the sales people about the possibility of fixed weeks. She also told us that after the reservations are done for next year to call her and ask for her and she will work with us to try and change any weeks we were given that do not work for my wife's school schedule. She told us to always ask for her when we call with any questions. It is so nice to work with someone who cares and listens. Angela is a wonderful person that you have working there and we really appreciated all of her time and patience today.

 

Dan Stangroom – Owner Relations

We recently were in Breckenridge and were trying to get bonus time on a weekend, which has become increasingly difficult over the years.  I spoke with Dan, and he was very helpful, courteous, professional, and genuine.  I stated that we were already in the area, and that it was my birthday, and it would be wonderful if we could get bonus time.  He listened carefully, seemed to really want to help us, and we were able to get bonus time for the night of February 10.  When we checked into our room, we found a bottle of champagne and a nice birthday card.  We really appreciated that he went the extra mile to help us and to make my birthday very memorable. 

 

If you have received outstanding service from one of our employees and think they should be recognized, nominate them for an award here!

 

For past GVA Winners, click here!

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PO Box 6879 | 100 S. Main Street | Breckenridge, CO 80424 | 866-423-6974